We believe that travel should be for everyone. We want our products to be usable by all, which means making them accessible for all.

We’re working hard to create a design system that’s full of accessible components and guidance on how to implement them in an accessible way. We’ve also created guides for specific roles – Designers, Engineers and Content Designers – to help you do this.

What we can do

Understand the people who use our product

1 in 5 people lives with some form of permanent disability, with many disabilities affecting how people use technology. To prevent designing barriers in our products, it’s essential to know who uses them, including people with a wide range of disabilities.

Remember we can all experience disabilities every day

As well as permanent disabilities that we’re born with or acquire with age, there are temporary impairments – like short-term hearing loss due to an ear infection – and situational impairments – like losing your glasses. These can affect everyone at various times.

Recognise that people use products differently

People interact with their phones, tablets and computers in many different ways. Some listen to content through screen readers, and some use their voice to interact. Others use a keyboard only, a switch device, or screen magnification software. Not to mention all the accessibility preferences that can be set on individual devices, like high contrast mode and reduce motion. We should make our products work for everyone, no matter how they interact.